Privacy Policy

We value your privacy very highly. Please read this Privacy Policy carefully before using the thecleanup-crew.com website (the “Website”) operated by The Clean-Up Crew, an LLC formed in New Mexico, United States (“us,” “we,” “our”) as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including but not limited to visitors, users, and others who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of this Privacy Policy, then you do not have our permission to access or use the Website.

What Information We Collect

We collect information that you enter on this Website or provide during service requests. We collect the following information about you:

Category of InformationSpecific Piece of Information
Identifying informationName
Identifying informationEmail address
Identifying informationPhone number
Identifying informationIP address
Identifying informationDevice identifier
Service informationService address / property location
Service informationJob details (item types, volume, photos submitted for quotes)

How We May Use Your Information

We may use the information that you provide us for the following:

  • Analytics
  • Performing services
  • Providing customer service
  • Scheduling quotes, pickups, and appointments
  • Sending service-related communications
  • Detecting security incidents
  • Marketing and advertising
  • Verifying customer information
  • Protecting against malicious, deceptive, fraudulent, or illegal activity
  • Debugging to identify and repair errors

SMS Opt-In Details and Purpose

We collect your mobile phone number specifically when you provide express written consent through our web forms, quote requests, or booking processes.

  • Purpose: Your mobile data is used solely to provide transactional messages including quote scheduling, appointment reminders, crew arrival notifications, follow-up communications, and service updates related to your inquiry or engagement with The Clean-Up Crew.
  • Consent Integrity: SMS opt-in is voluntary and is not a condition of receiving our services.

SMS Messaging Privacy and Third Party Sharing

  • No Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
  • Exclusion: All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

SMS Opt-Out & Support

You may revoke SMS consent at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation and no further SMS messages will be sent. Reply HELP for assistance or contact us directly at +1 (505) 337-4677.

With Whom We Share Your Personal Information

CategorySpecific InformationCategories of Third Parties
Identifying informationEmail addressContent management systems, customer management systems, email marketing vendors, hosting providers, parties that need to operate the website
Identifying informationPhone numberSMS platform providers (solely for transactional message delivery services), customer management systems, parties that need to operate the website
Identifying informationIP addressHosting providers, analytics platforms, parties that need to operate the website
Identifying informationDevice identifierAnalytics platforms, hosting providers, parties that need to operate the website

Sale of Your Information

We do not sell your personal information.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including but not limited to:

  • Analyzing our Website traffic
  • Analyzing your interactions with advertisements
  • Identifying if you are signed in to the Website
  • Testing content on the Website
  • Storing information about your preferences
  • Recognizing when you return to the Website

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.

Children’s Privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to inform them that they cannot use this Website.

Analytics Programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics please visit https://tools.google.com/dlpage/gaoptout/

Third Party Websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on those websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy to this website.

Questions

Your privacy is important to us. If you have any questions about how we collect, use, or protect your personal information, or if you would like to request access to, correction of, or deletion of your personal information, please contact us at thecleanupcrew505@gmail.com or call us at +1 (505) 337-4677.

The Clean-Up Crew

Albuquerque, NM